How can we help you?

ORDERS & PAYMENTS

• I have placed an order but I wish to cancel it before shipment
• I need to receive an invoice for an already paid order

SHIPMENTS

• I want information about: order status, delivery address change or stock release

RETURNS

• I received a different product from the one I ordered, defective or damaged
• I want to make a total or partial return

FAQ

• Can I exchange a product?
• The courier informs that my order is in storage. What should I do?
• What are the shipping and delivery times?
• Which courier do you use for deliveries?