I want to make a return, how do I do it?

1. Timeframe for requesting a return

You have 14 calendar days from the date you receive the package to decide whether to keep or return the items in your order.

To start the return process, fill out the form below, including your order number and the email address used for the purchase.
Follow the instructions provided, and you will receive an update regarding the outcome of your request.

Always complete the return procedure on our website before shipping the goods.

2. Shipping methods for the return

Choose the option you prefer to return your items:

• ORGANIZED RETURN SERVICE via UPS courier
   

  • We handle the entire return process for you.

  • You will receive pre-filled labels and instructions by email once your return request is completed.

  • A fixed fee will be deducted from your refund to cover shipping costs and any applicable customs charges if you are returning an item from a non-EU country.

    Below you can find the table with the costs for the organized return service:

• SELF-RETURN (at your own responsibility and expense)
  
  Return address:
  SIDI SPORT SRL
   Via dei Rizzi 2/A
  31010, Maser (TV)
  Italy
  
  Instructions:

  • Organize the return shipment with a courier of your choice; if possible, select an insured and trackable service.

  • Shipping costs and any customs duties are at your expense.

  • If you ship from a non-EU country to Italy, the customs clearance invoice must be issued to Calicantus S.r.l. (NOT to SIDI) and must show a value equal to that of the returned goods. Please note that each courier requires specific documentation for returning goods; it is your responsibility to comply with these requirements and complete all documentation fully and correctly, in accordance with the sales documents in your possession.

  • Non-compliant returns: If the return does not meet these conditions, it cannot be accepted and will be sent back to the sender, with costs charged to you.

3. Preparing the return

• Place the items in their original packaging, ensuring they are in perfect condition.
• Include a copy of the sales invoice inside the package.
• If you are using our dedicated return service for shipments from non-EU countries, attach the return document you received along with the courier label on the outside of the package.
   

4. Refund

• The refund will be issued to the original payment method you used to complete the purchase, within 14 days from the date the return is received and verified for compliance at our warehouse.
• SIDI may refuse unauthorized or non-compliant returns, or those lacking complete documentation, and in such cases the refund may not be processed and will be at your expense