I want to make a total or partial return of an order received

1. Timeframe for requesting a return

You have 14 calendar days from the date you receive your package to decide whether to keep or return the items from your order.

To start the return process, please complete the form below, including your order number and the email address used for the purchase. Follow the instructions provided, and you will be notified of the outcome of your request.

2. Shipping methods for the return

You can choose one of the following options to return your items:

• Return via UPS courier service: With this option, we will manage the entire return process on your behalf. You will only be charged a fixed fee covering shipping and any applicable customs clearance expenses.

If you are returning an item from a non-EU country, you will only be required to pay the fixed return fee, with no additional customs handling charges.

If you prefer to arrange the return shipment yourself, please ensure that you comply with the following conditions:

• Return at your own expense: You may organize the return independently through a postal service or a trusted courier. In this case, you will be responsible for all shipping costs as well as any applicable customs duties.

• Shipping from a non-EU country to Italy:

  • The customs invoice must NOT be addressed to Sidi Sport and should accurately reflect the value of the returned goods.

  • Please note that each courier requires specific documentation for returning goods. It is your responsibility to provide complete and accurate documentation in line with your sales paperwork.
    - The documentation required by the courier must be addressed to Calicantus S.r.l
    - Customs duties will be borne by you.
    - Non-compliant returns: Returns that do not meet these conditions will not be accepted and will be sent back to the sender at your expense.

Return address:
SIDI SPORT SRL, Via dei Rizzi 2/A, 31010, Maser (TV) Italy.

If you choose the UPS return service, please read the following carefully:

After submitting your return request, you will receive pre-filled shipping labels along with all the necessary instructions to complete the return via UPS. Please note that a return fee of €15 will be deducted from your refund, in addition to any customs duties incurred by the Brand.

IMPORTANT!
In both cases, the goods must be returned to the following address: SIDI SPORT SRL, Via dei Rizzi 2/A, 31010, Maser (TV) Italy.
The Brand may choose not to accept goods with incomplete documentation or false information.

3. Preparing the return

• Place the items in their original packaging, ensuring they are in perfect condition.
• Include a copy of the sales invoice or receipt inside the package.
• Hand over the shipment to your chosen courier.

If you are using our dedicated return service for shipments from non-EU countries, please attach the return document you received, along with the courier label, to the outside of the package.

4. Refund

Upon receiving the returned package, we will process the refund of the invoiced amount for the returned items within 14 working days.
If you have used our return service, any shipping costs and/or customs duties incurred will be deducted from the refund.
The refund will be issued using the same payment method originally used for the purchase.