1. Timeframe for requesting a return
You have 14 calendar days from the receipt of the package to decide whether to keep or return the items from your order.
To initiate the return process, please fill out the form available below, providing the order number and the email address used for the purchase. Follow the procedure, and you will receive the outcome of your request.
2. Shipping methods for the return
You can choose between two options to return your items:
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Return service via UPS courier: With this option, we will handle the return process for you. You will only be charged a fixed fee to cover shipping and any customs clearance costs.
| Country | Service cost |
| Italy | €15 |
| Europe | €15 |
| Extra EU Country | €15* |
*If you are returning an item from a non-EU country, you will only need to pay this fixed cost, with no additional customs handling fees.
If you choose to organize the return on your own, please ensure that you comply with the following conditions:
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Return at your own expense: You can arrange the return shipment independently via a postal office or a trusted courier. In this case, you will cover all shipping costs as well as any applicable customs duties.
- Shipping from a non-EU country to Italy
The customs invoice MUST NOT be addressed to Sidi Sport and must reflect the value of the returned goods. We remind you that each courier requires specific documentation for the return of the goods; it is your responsibility to comply with these rules and complete the documentation fully and correctly, in accordance with the sales documentation in your possession. The documentation required by the Courier must be addressed to Calicantus S.r.l.
- Customs duties will be your responsibility.
- Non-compliant returns: If the return does not meet these conditions, it will not be accepted and will be returned to the sender at your expense.
Return address:
SIDI SPORT SRL, Via dei Rizzi 2/A, 31010, Maser (TV) Italy.
If you choose the UPS return service, please read the following carefully:
After submitting the return request, you will receive pre-filled labels and all the necessary information to process the return via UPS. When processing the refund, a return fee of €15 will be deducted, along with any customs duties incurred by the Brand.
IMPORTANT!
In both cases, the goods must be returned to the following address: SIDI SPORT SRL, Via dei Rizzi 2/A, 31010, Maser (TV) Italy.
The Brand may choose not to accept goods with incomplete documentation or false information.
3. Preparing the return
- Place the items in their original packaging, in perfect condition.
- Include a copy of the sales note inside the package.
- Hand the shipment over to the chosen courier.
If you use our dedicated return service, for non-EU shipments, attach the return document received along with the courier label to the outside of the package.
4. Refund
- Upon receipt of the package, within 14 working days, we will proceed with the refund of the invoiced price of the returned items.
- If you use our return service, the shipping costs and/or duties incurred will be deducted.
- The refund will be made using the same payment method used for the purchase.